lv18 Responsible Gaming
Keep the fun in check. lv18 believes gaming should be a healthy way to spend time — not a source of financial stress or mental hardship.
Why we believe in responsibility
Before opening an account at lv18, every user is asked to read our Terms and Conditions carefully, as they contain important guidance on betting behaviour. When gaming stops being fun and starts causing anxiety, it is time to stop — this simple truth is the foundation of responsible betting.
We aim to create an environment where players can manage their own budget and time. The lv18 platform offers a range of self-control tools to help you set limits and take a break when needed. Our 24/7 live chat and email support team is always here for you.
Betting is entertainment, not a way to make money. There is no guarantee of winning, so never bet with money you cannot afford to lose. Visit our FAQ section for answers to common questions about responsible betting.
- No one under 21 can create an account or place bets — lv18 strictly enforces this age limit.
- Every player can set deposit limits, bet limits, and session time limits on their own account.
- Self-Exclusion allows you to close your account for a set period or permanently.
- A cooling-off break lets you step away from gaming for anywhere from 24 hours to several weeks.
- If suspicious betting patterns are detected, our support team reaches out to the user directly.
Self-Control Tools
You can activate any of the following features from your lv18 account dashboard, or request them via 24/7 live chat.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount. The limit takes effect immediately once set, and increasing it requires a waiting period.
Session Time Limits
Set a limit on how long you play in one sitting. Once the time is up, you will be logged out automatically.
Cooling-Off Break
Temporarily block access to your account and betting for anywhere from 24 hours to 6 weeks — take the time to clear your head.
Self-Exclusion
Request a long-term or permanent self-exclusion. Reactivating the account after this will require an additional verification process.
Betting History Review
View your betting activity, deposit, and withdrawal records at any time, and analyse your own gaming patterns.
Reality Reminders
Pop-up messages at set intervals remind you how long you have been playing and how much you have spent.
Warning Signs of Problem Betting
If any of the following signs appear in yourself or someone you know, take them seriously and seek help.
You keep placing bigger bets to try to win back lost money and cannot stop.
You are betting with money needed for household expenses or funds borrowed from others.
You feel restless, angry, or uncomfortable when you stop betting.
You are hiding your betting activity from family and friends or lying about it.
You are spending long stretches of time betting while neglecting work, studies, or personal relationships.
You have to keep increasing your bet size to feel the same excitement.
Age Limit Strictly Enforced
A minimum age of 21 is required to register and participate in betting at lv18. Identity verification is carried out to protect minors, and any suspicious account is suspended immediately.
Where to Find Help and Support
You do not have to face betting problems alone. The lv18 support team, your family, and professional counsellors are all here for you.
lv18 Live Chat Support
Talk directly to our support team in Bangla or English via 24/7 live chat. Requests for self-exclusion or limit settings can be made at any time.
Email Support
You can also reach us by email outside of live chat. Our team provides assistance in both Bangla and English and aims to respond as quickly as possible.
Family and Loved Ones
Talk to family and trusted friends. They can help you make the right decisions and find the strength to get through difficult times.
Professional Counselling
Seeing a psychologist or addiction counsellor is not a sign of weakness. Seek professional help before the problem gets worse.
Support Groups
Support groups made up of people facing the same issues understand what you are going through, and sharing experiences makes the path to recovery easier.
Practical Tips for Safe Betting
Set a budget before you start betting and never go beyond it. Only bet with money you can afford to lose. Resist the urge to increase your budget when you are on a winning streak.
Loss chasing — trying to recover losses — is one of the most dangerous habits. If you lose in a session, stop for the day. Making decisions with a fresh head the next day is far better. Avoid betting when you are tired, stressed, or have been drinking.
You can learn more about lv18's values and philosophy on our About Us page. We believe that a happy and informed player is a truly valued member in the long run.
Read our Privacy Policy to learn about the protection of your personal data and privacy. It clearly explains how your information is used and kept safe.