lv18 Privacy Policy

1 Introduction and Scope

lv18 is an online gaming and betting platform designed for Bangladeshi players. This privacy policy ("Policy") explains how lv18 processes user information through its website, mobile application and related services.

This policy should be read together with lv18's Terms and Conditions, as both documents together form the basis of the contractual relationship between you and lv18. By using the site, you are considered to have accepted the terms of this policy.

This policy applies to all individuals who have created an account on lv18, played games, placed bets, or interacted with the platform in any way. Automated data collection as described in Section 3 below also applies to anyone who simply browses the site without opening an account.

2 What Information We Collect

2.1 Registration and Identity Verification Information

Information lv18 collects when you create an account:

• Full name and date of birth (for age verification — all members must be 21 years of age or older).
• Mobile number and email address.
• National ID or passport number (for identity confirmation where applicable).
• The user's chosen username and password.

2.2 Financial Transaction Information

During deposits and withdrawals, we collect transaction records, payment method details (such as information related to bKash, Nagad, Rocket, Upay or bank transfers) and the time of transactions. Full payment card numbers or bank account passwords are not stored on our servers.

2.3 Gaming Activity Information

Your betting history, game session records, win/loss information and bonus claim history are recorded automatically. This information is essential for account management, dispute resolution and responsible gaming oversight.

2.4 Communication Information

When you contact the support team via live chat or email, a record of that conversation is stored. This helps improve service quality and provide faster assistance if an issue arises again in the future.

3 Technical Information Collected Automatically

When you visit lv18's site, certain information is collected automatically:

• IP address and device type (mobile, tablet or desktop).
• Browser type and version.
• Operating system information.
• Which pages of the site were visited and how long was spent on them.
• Referral URL (which site you came from before reaching lv18).

3.1 Cookies and Similar Technologies

lv18 uses cookies, local storage and session tokens. These help keep you logged in, remember your preferences and ensure the site functions properly. You can block cookies from your browser settings, though doing so may cause some features to stop working.

4 Purpose of Data Use

lv18 uses collected information for the following purposes:

• Creating, verifying and managing accounts.
• Processing deposits and withdrawals — the minimum amount for all payments is ৳100 (deposit) and ৳1,000 (withdrawal).
• Ensuring bonuses and promotional offers are distributed correctly.
• Detecting and preventing fraud and account misuse.
• 24/7 customer support — via live chat and email in Bengali and English.
• Implementing responsible gaming policies and identifying players who may be at risk.
• Platform security and technical improvement.
• Meeting legal obligations.

lv18 analyses gaming activity data to support your responsible gaming experience and contacts the relevant member when needed.

5 Data Storage and Security

5.1 Retention Period

Information is retained for as long as the account is active and for a set period after account closure for legal and audit purposes. Financial transaction records are generally kept for an extended period.

5.2 Technical Security

lv18 uses SSL encryption technology to keep all data transmissions secure. Server-side data is stored in an encrypted state and multiple layers of security are used to prevent unauthorised access. Passwords are stored as hashes — no staff member or system can view a password directly.

5.3 Data Centres

lv18's data is stored in secure data centres where regular security audits are conducted.

6 Sharing Information with Third Parties

lv18 does not sell or rent your personal information under any circumstances. However, information may be shared with third parties in the following limited situations:

• Payment Providers: Only the information necessary to complete a transaction is shared with payment processors such as bKash, Nagad, Rocket, Upay and banks.
• Technology Partners: Companies engaged in the technical operation of the site, who work under strict confidentiality agreements.
• Legal Obligations: In response to a court order or a lawful request from a law enforcement authority.
• Fraud Prevention: Relevant information may be shared with the appropriate authorities in connection with the investigation of specific fraud or misuse.

Outside of the above cases, lv18 does not provide your personal information to any marketing firm, analytics company or any other third party.

7 User Rights

As a member of lv18, you have the following rights regarding your own information:

7.1 Right to Access Information

If you wish to know what information lv18 holds on your account, you may submit a request. The support team will respond within a set timeframe.

7.2 Right to Correct Information

If any information in your profile is incorrect, you may request a correction. Changing verified information may require a new verification process to be completed.

7.3 Right to Close Account

You may close your account at any time. However, certain information will be retained for the required period for legal, financial and audit purposes.

7.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional messages, you can opt out from your account settings or notify the support team.

8 Protection of Minors

lv18 strictly prohibits use of the platform by anyone under 21 years of age. Age is verified at registration, and if anyone creates an account using false information, their account and deposited funds may be forfeited. lv18 never collects information from anyone under 21, and if any such information has been collected inadvertently, it will be deleted immediately.

If you suspect that a minor in your family has created an account, please notify the support team immediately.

9 Marketing and Communications

When creating an account, you may consent to receive information about bonus offers, new games and promotions. lv18 never sends marketing messages on behalf of third parties — only communications about its own services and offers are sent.

Marketing messages are sent via mobile SMS or email, and each message includes an option to opt out. Transactional messages (deposit confirmations, withdrawal notifications, security alerts) are sent regardless of consent, as they are essential for the security of your account.

10 Changes to the Policy

lv18 may revise this privacy policy from time to time. For significant changes, a notice will be displayed at the top of the site and you may be informed via your registered email or mobile. Continued use of the site after a change is considered acceptance of the updated policy.

For more information about our services, account management and gaming, read our About Us page — lv18's services are described in detail there.

For answers to common questions about the privacy policy, read the FAQ — it covers many common questions about accounts, payments and bonuses.

11 Contact and Complaints

If you have any questions, concerns or complaints about this privacy policy, please contact lv18's support team:

After receiving your complaint, lv18 will endeavour to respond as quickly as possible. Our support team provides assistance in Bengali, so feel free to reach out in Bengali.